PERFORMANCE MANAGEMENT SERVICES DIVISION CUSTOMER CHARTER FROM JANUARY TO JUNE 2011 FOR ADMINISTRATION / FINANCE UNIT
1. Customer Complaints Feedback on Services for January to June 2011
Melaka Tengah District and Land Office.
| Bil | Unit / Division |
Percentage (%) |
| 1 | District Development Division | 24.72% |
| 2. | Management Service Division | 7.87% |
| 3. | Registration Unit |
34.83% |
| 4. | Tax Unit | 25.84% |
| 5. | Land Development Unit |
3.37% |
| 6. | Technical / Enforcement Unit | 3.37% |
| Total | 100.00% | |
2. Total Complaints by Status of Implementation For the month of January to June 2011.
| Month | Receive of Complaints | Receive Settle |
Pending Complaints |
| January | 2 | 2(100%) | 0 |
| February | 1 | 1(100%) | 0 |
| Mac | 1 | 1(100%) | 0 |
| April | 1 | 1(100%) | 0 |
| May | 2 | 2(100%) | 0 |
| June | - | - | - |
| Total | 7 | 7(100%) | 0 |
3.100% Provision Expenditure Spent in the current year.
| Bil | Expenses | Percentage% |
| 1. | Allocation Expenditure | 100% |
| 2. | Real Expenditure |
38% |
| 3 | Balance Provision | 62% |
4. Ensure at least 70% of staff attending courses in the current year.
|
No
|
Group/Gred
|
No. Of Member
|
Short Courses
|
||||
|
Permenant
|
Contract
|
Number of Members who attended the course> 7 days
|
Number of who attended the course < days
|
Number of members who are not attend the course
|
Number of member who attend the course more than 3 month
|
||
|
1.
|
Top Management (JUSA)
|
0
|
0
|
0
|
0
|
0
|
|
|
2.
|
Management and Profesional (Gred 41-54)
|
7
|
1
|
1
|
2
|
5
|
|
|
3.
|
Support 1(Gred 17-36)
|
109
|
1
|
13
|
56
|
41
|
|
|
4.
|
Support 2 (Gred 1-16)
|
28
|
1
|
2
|
7
|
20
|
|
|
Total
|
144
|
3
|
16
|
65
|
66
|
||
PERFORMANCE DEVELOPMENT PART CUSTOMER CHARTER DISTRICT FROM JANUARY TO JUNE 2011.
1. Physical projects must be completed within the time frame set and achieve 100% spesification.
| No. | DUN | Start Working | Final Working | Physical Performance |
| 1. | Bandar Hilir | - | - | 0% |
| 2. | Ayer Keroh | - | - | 0% |
| 3. | Ayer Keroh | - | - | 0% |
| 4. | Ayer Keroh | - | - | 0% |
| 5. | Paya Rumput | 25.7.2011 | 3.10.2011 | 15% |
| 6. | Paya Rumput | 25.7.2011 | 3.10.2011 | 15% |
| 7. | Paya Rumput | 25.7.2011 | 17.10.2011 | 7% |
| 8. | Klebang | 25.7.2011 | 17.10.2011 | 0% |
| 9. | Klebang | 25.7.2011 | 3.10.2011 | 0% |
| 10. | Telok Mas | 25.7.2011 | 17.10.2011 | 70% |
| 11 | Ayer Molek | - | - | 0% |
2. 100% Provision Honourable Assemblymen and MPs spent in the current year based on the needs of local communities.
| No. | Parlimen | Project | Total of Expense Project | Balance of project (not spent) |
Percentage |
| 1. | Parlimen Bukit Katil | 202 | 201 | 1 | 85.69% |
| 2. | Parlimen Tangga Batu | 495 | 214 | 281 | 32.84% |
| 3. | Parlimen Kota Melaka | 95 | 49 | 46 | 46.27% |
| Jumlah | 792 | 464 | 328 | 54.83% | |
3. Pembayaran Bantuan Bencana Alam Dibuat Mengikut Garis Panduan Dalam Tempoh 7 Hari Dari Tarikh Permohonan Diterima.
| Bil | Kategori Bencana | Tempoh Masa Diselesaikan | Bilangan Mangsa | Peratusan % |
| 1. | Kebakaran | 1 hari | 11 | 61% |
| 2 hari | 7 | 39% | ||
| Jumlah | 18 | 100% | ||
| Bil | Kategori Bencana | Tempoh Masa Diselesaikan | Bilangan Mangsa | Peratusan% |
| 2. | Ribut | 1 hari | 6 | 38% |
| 2 hari | 7 | 44% | ||
| 3 hari | 1 | 6% | ||
| 4 hari | 1 | 6% | ||
| 6 hari | 1 | 6% | ||
| Jumlah | 16 | 100% | ||
| Bil | Kategori Bencana | Tempoh Masa Diselesaikan | Bilangan Mangsa | Peratusan % |
| 3. | Banjir | 1 hari | - | - |
| 2 hari | 5 | 83% | ||
| 6 hari | 1 | 17% | ||
|
Jumlah
|
6
|
100%
|
||
|
Bil
|
Kategori Bencana
|
Tempoh Masa Diselesaikan
|
Bilangan Mangsa
|
Peratusan %
|
|
4.
|
Lain-lain
|
1 hari
|
3
|
100%
|
|
2 hari
|
-
|
-
|
||
|
Jumlah
|
3
|
100%
|
||
|
Jumlah Keseluruhan
|
100%
|
|||
PENCAPAIAN PIAGAM PELANGGAN UNIT PEMBANGUNAN TANAH DARI JANUARI HINGGA JUN 2011.
|
Tempoh
|
Bil Permohonanan
|
|
Selesai 1 bulan
|
12
|
|
Selesai 2 bulan
|
9
|
|
Selesai 3 bulan
|
18
|
|
Selesai 4 bulan
|
5
|
|
Selesai Melebihi 4 bulan
|
1
|
|
Selesai
|
45
|
|
Belum Selesai
|
48
|
|
Jumlah Permohonan
|
93
|
2. Permohonan Serah dan Berimilik Semula Diproses dan Diserahkan Kepada Pejabat Tanah dan Galian Melaka Mengikut Piagam iaitu dalam tempoh 4 bulan.
|
Bil
|
Bulan
|
Jumlah Permohonan Diterima
|
Peratusan(%)
|
|
1
|
Januari
|
6
|
13.04
|
|
2
|
Februari
|
7
|
15.22
|
|
3
|
Mac
|
6
|
13.04
|
|
4
|
April
|
11
|
23.91
|
|
5
|
Mei
|
3
|
6.52
|
|
6
|
Jun
|
13
|
28.26
|
|
7
|
Julai
|
||
|
8
|
Ogos
|
||
|
9
|
September
|
||
|
10
|
Oktober
|
||
|
11
|
November
|
||
|
12
|
Disember
|
||
|
Jumlah
|
46
|
100
|
|
PENCAPAIAN PIAGAM PELANGGAN UNIT PENDAFTARAN DARI JANUARI HINGGA JUN 2011.
| Bulan | Pindahmilik Tanah | ||
| Terima Perserahan | Daftar | ||
| 1 Hari | >1 Hari | ||
|
Januari
|
349
|
348
|
1
|
|
Februari
|
46
|
45
|
1
|
|
Mac
|
311
|
307
|
4
|
|
April
|
173
|
172
|
1
|
|
Mei
|
134
|
134
|
-
|
|
Jun
|
247
|
245
|
2
|
|
Julai
|
|||
|
Ogos
|
|||
|
September
|
|||
|
Oktober
|
|||
|
November
|
|||
|
Disember
|
|||
|
Jumlah
|
1260
|
1251
|
9
|
|
Peratus(%)
|
100
|
99.3
|
0.7
|
